Servicing is a function of attending to the customer difficulties in suing a product or service.

Mastering ten challenges to sustainable progress

In December 2012, after 26 years of an enriching Corporate Career, I decided to start my Entrepreneurship Career, with a dream of Creating Exceptional Leaders and World Class Companies. Instead of leveraging my acknowledged expertise in world class manufacturing and branding myself as a Lean, TPM, ToC, SPC, KT, 8D, MBO, BSC, MIS, ERP or […]

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Planning and Committing in a VUCA World

I am sure many of you would have heard the statement “Planning is our biggest problem”. Now that the demand is slowly picking up, in many companies, especially the smaller ones, planning seems to be an unsurmountable problem. As I started writing this blog, I remembered one of my many exceptional bosses, Mr Böhmler, telling

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Dozen Success Factors

Now that I have completed developing the doHow® Business Excellence APP based on the success factors, I observed, in those companies that continued to thrive through Covid19, I am starting my weekly blogs. I must state that all the companies with or without these success factors suffered substantially from Covid19, while those practicing these dozen

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Continual Learning System

The core of any management system is efficiency and control, which can be achieved by continual learning. Before getting into continual learning, let me explain the fundamental control system which has four phases. Algorithm or Plan Phase: During this phase an understanding is established between the cause and effect for identifying the drivers and levers

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Decision Analysis

I use diverse tools and methods, that I have acquired mostly by practicing or learning by doing, during my Assessing, Consulting, Training, Facilitating, Coaching, Mentoring and Advising assignments using doHow® for Inspirational Persuasion. I have been speaking live on LinkedIn, Facebook, and YouTube, a randomly picked leadership or management tool or method from my toolbox

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Sustainable Problem Solving

Let me start with defining what a problem in the business context is – a problem is a situation when the actual outcome is not meeting the expectations. Problem-solving covers narrowing down the problem, determining the root cause, implementing corrective and preventive actions, so that the problem is killed, and the solution to bridge the

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Technology for Excellence

This week, I remembered answering a set of questions during 1995, if I am not wrong, from the book “The Executive’s Guide to Successful MRP II” by Oliver Wight. Our CFO handed over this book and asked me to answer the questions from my perspective to plan out my strategy after I was given the

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How good are you?

I had introduced business chakras, my way of depicting the flows in a business analogical to that in our bodies. Today I will be introducing my way of assessing the maturity of such flows in an organization, as well as for applying to scientific problem solving. I have defined these 7 levels of maturity and

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